The White Cloud Kachina represents the beauty of the clouds in the sky which brings moisture for the crops.  Also available in 18"... for an additional $25.00!  We are not responsible for shipping company errors, accidents, or delays. If it's our responsibility such as shipping the wrong item, we will be responsible for replacement, but if it's lost by USPS, Fed Ex, or UPS, we do not accept the liability.   Yes, we will work with you to exact what ever claim you make, but we are not accepting responsibility for their mistake/s.